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Shop only on official sites to avoid scams.

退換貨政策與保固說明

Returns & Warranty Policy

客服聯繫方式 Customer Support

如商品有任何疑問或需辦理退換貨，請務必先透過官方專人頻道聯繫，我們將於營業時間內盡快處理。
Please contact our support team for any inquiries or return requests.

蛋塔車業官方客服 Line ID：@olima99

※ 搜尋時請務必包含「@」符號 / Please include "@" when searching.

消費者權益 (7天鑑賞期) 7-Day Viewing Period

  • 享有 7 天鑑賞期（猶豫期）之權益 7-Day Inspection Period starts from the day following receipt.
  • 鑑賞期並非試用期，退回商品須維持全新狀態 Inspection period is not a trial period. Items must be in brand new condition.
  • 包裝完整且無損毀，如需退換我方將視情況收取整新費用 Original packaging must be intact. Handling fees apply for damaged items.
  • 開箱請「全程錄影」以保障雙方權益 Please record the unboxing process to protect your rights.
⚠️ 消耗性商品特別申明 / Consumables Notice： 拋光棉盤、洗車精、鍍膜劑、藥劑類等消耗品，一經拆封使用恕不接受退貨。如經鑑定後商品已無法恢復原狀再銷售，依據法律將酌收商品整新或損失費用。
Pads, shampoos, coatings, and chemicals are non-returnable once opened.

機器類保固說明 Machine Warranty

  • 保固對象：無線拋光機、高壓清洗機、吹水機等機器類商品 Applicable to: Cordless Polishers, Pressure Washers, etc.
  • 非保固範圍：人為因素（如進水、摔機、誤用電源等）損壞 Exclusions: Damage from water, drops, or misuse.
  • 運費分擔方式：寄回運費由消費者負擔；寄還由原廠負擔 Shipping: Buyer pays to send in; OLIMA pays to send back.

收件後 7 天內若有品質瑕疵，所有運費由我方負擔。
Defects within 7 days: OLIMA covers all shipping costs.

退換貨流程 Return Process

1. 聯繫客服Contact Us
2. 條件審核Review
3. 準備包裝Packing
4. 安排取件Collection

請備齊以下資訊以利快速處理：

姓名 Name / 訂單編號 Order ID / 聯絡電話 Phone / 退換貨商品項目 Items / 原因說明與照片影片 Reason with Photos/Video

退款方式 Refund Methods

  • 信用卡付款：原卡刷退 (約 7-14 工作日) Credit Card: Refunded to the original card.
  • 貨到付款/轉帳：退款至您指定的銀行帳戶 COD/Transfer: Refunded to your designated bank account.
  • 超商未取退貨：退款金額將扣除原訂單之出貨運費 Unclaimed Items: Refunded minus original shipping fee.